
Online or onsite, instructor-led live Soft Skills (also known as people skills, interpersonal skills, social skills and transferable skills) training courses demonstrate through discussion and exercises how to understand the dynamics of human relations in a business environment and how to apply Soft Skills techniques, habits and mindsets to improve relationships as well as business results, while creating a more fulfilling experience in work and life.
Soft Skills training is available as "online live training" or "onsite live training". Onsite live Soft Skills trainings in Kazakhstan can be carried out locally on customer premises or in NobleProg corporate training centers.
NobleProg -- Your Local Training Provider
Testimonials
Contact with participants, variety of exercises.
Schaeffler Global Services Europe
Course: Effective communication skills
Balance between lecture and engaging the audience.
Schaeffler Global Services Europe
Course: Effective communication skills
The positive attitude the trainer to us. Energetical way of sharing the knowledge. Taking under the loop the topic: color energy specific.
Ewelina Krasocha - Schaeffler Global Services Europe
Course: Effective communication skills
It had a lot of practical exercises
Fernando Sousa - GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
The trainer eventually managed to get even the most reluctant participants involved. He's impressively knowledgeable about the subject.
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
I liked the excercises based on the current researches
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
Exercises and trainer experience
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
Pizza exercise
GMV Innovating Solutions Sp. z o.o.
Course: Effective communication skills
The person, the sound of voice, examples and the way of training and presenting
Koenig - Angelika Czapka, LKQ Polska Sp. z o. o.
Course: Team Building and Management
all topics from list were addressed but trainer adapt it to the question from the group
Iwona - Angelika Czapka, LKQ Polska Sp. z o. o.
Course: Team Building and Management
Pani Agnieszka świetnie nawiązała kontakt z grupą, która otworzyła się na dzielenie się swoimi doświadczeniami trudnościami w zarządzaniu zespołem.
Angelika - Angelika Czapka, LKQ Polska Sp. z o. o.
Course: Team Building and Management
examples from trainer's daily life like some stories, anectodes and jokes
Aleksandra Krupa - Angelika Czapka, LKQ Polska Sp. z o. o.
Course: Różnice międzykulturowe w pracy zespołowej
caly program byl ok
Angelika Czapka, LKQ Polska Sp. z o. o.
Course: Negotiation Skills
Ogromna ilość przygotowanych materiałów w różnej formie, pokazywanie fragmentów filmów merytorycznych do których można wrocić w domu i obejrzeć w całości :)
Zuzanna - Angelika Czapka, LKQ Polska Sp. z o. o.
Course: Negotiation Skills
różne techniki szkolenia, prezentacja, filmiki, ćwiczenia
Angelika Czapka, LKQ Polska Sp. z o. o.
Course: Negotiation Skills
Szerokie podejście do tematu, zwrócenie uwagi na istotność emocji oraz samoregulacji emocjonalnej
Angelika Czapka, LKQ Polska Sp. z o. o.
Course: Negotiation Skills
Pokazywanie jak wykorzystywać techniki negocjacji nie tylko w biznesie, ale i w życiu codziennym. Bogata merytoryka szkolenia i profesjonalne podejście trenera, który potrafił wzbudzić ciekawość.
Eryk - Angelika Czapka, LKQ Polska Sp. z o. o.
Course: Negotiation Skills
The last afternoon practical sessions
Alysha Turner, Urenco
Course: Negotiation Skills
The application - Group activity :)
Analyn Villarin - Accenture Inc.
Course: Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
The online quizzes and last part with final product that needs to be presented.
Accenture Inc.
Course: Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
Info about RPA, AI and IoT.
Jubilee Petil - Accenture Inc.
Course: Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
The application as this makes us think and evaluate what we have learn on the training
Accenture Inc.
Course: Digital Transformation: Disrupting the Common Delivery of the Common Business Landscape
interactive session
Desmond Lee Swee Hoe, Intel Microelectronics Sdn. Bhd.
Course: Managing Remote Teams
That she was replying to the questions and explaining everything with details, considering specific conditions and situations.
Marta Gralewska - gloria macia, Roche
Course: Assertiveness
Physical exercises
Ina Kantsevich - gloria macia, Roche
Course: Assertiveness
assertiveness application
Budiman Budiman - Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
the games
Jan Airielle Yabut - Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
The way the trainer interact with the attendees, the way he appreciate and listen to all answers and giving positive phrases.
Ma Jerry Ann Simangan - Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
The most thrilling at the same time exciting part was the role playing part, where we need to construct ourselves on the situation given.
Paola Ochoa - Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
The way of training with personal examples and also adding the current affairs to the examples helped for better understanding
Sujit Pillai - Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
The interactive communication between the trainer & participants
Hartono - Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
the subject
Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
Trainer give good examples for us to be clear on each of the topics that was discussed.
Robin Lock - Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
it was fun and not boring
Arianne Jane Preligera - Robin Ng Lock, Gamma Interactive Inc.
Course: Assertiveness
Interaction and flexibility
Olivier Pugliesi-Conti
Course: Communicating and Influencing - For Managers and Team Leaders
The team vs. team exercise. It made me cognizant of the negative behaviours of my strong areas.
Jordan Ruegg
Course: Building an Effective Team with Belbin Team Roles
Reflecting own my self to learn others
Roy Dekker - Axway GmbH
Course: People and Team Management
Customised to my needs
Course: Business Communication Skills
Customised to my needs
Course: Business Communication Skills
emotional communication
vincent - Amanda Cruger , Rolfes Leather PTY LTD
Course: Communication and Teamwork
Training officer kept the training light and interesting with alot of laughter but also seriousness.
Amanda Cruger , Rolfes Leather PTY LTD
Course: Communication and Teamwork
Clear messages received and engaging
Andrew - Amanda Cruger , Rolfes Leather PTY LTD
Course: Communication and Teamwork
All of it.
Denise - Amanda Cruger , Rolfes Leather PTY LTD
Course: Communication and Teamwork
The interaction from the trainer with the attendees - he kept the mood light, which in turn encouraged participation. His knowledge on the subject is outstanding and this is one of the few training sessions where I honestly can say that I've learned a lot.
Tina Bezuidenhout - Amanda Cruger , Rolfes Leather PTY LTD
Course: Communication and Teamwork
The way of presenting the material was very entertaining, it ensured that at least I was fully engaged.
Ron van Doremalen - Marian de Boer, GEA Refrigeration Netherlands N.V. IT
Course: Communication and Teamwork
the functional energy of Alistair
Marian de Boer, GEA Refrigeration Netherlands N.V. IT
Course: Communication and Teamwork
Style of trainer although at time very fast and leaving littel rom for thinking. (not all can follow at his pace)
Paul - Marian de Boer, GEA Refrigeration Netherlands N.V. IT
Course: Communication and Teamwork
I really liked the personalization and the rhythm of the training, it was lively and focused on what I needed.
skyguide
Course: Public Speaking 101
Knowledgeable speaker and a lot of examples
Instytut Automatyki i Informatyki Stosowanej, Politechnika Warszawska
Course: Public Speaking 101
Patience with us during Q&A, good in elaborating.
Sithembiso Khuzwayo - Joyce Naidoo, Kerry Ingredients
Course: Advanced MS PowerPoint
Customised to my needs
Course: Business Communication Skills
Customised to my needs
Course: Business Communication Skills
Soft Skills Subcategories in Kazakhstan
Soft Skills Course Outlines in Kazakhstan
- Understand the impact of coaching and effective communication on peer-to-peer engagement.
- Learn and apply the different coaching and communication best practices.
- Improve communication and influencing skills.
- Conduct coaching sessions with confidence.
- Learn how to facilitate online meetings for remote participants effectively.
- Create a safe and engaging virtual environment for web conferences by setting the right tone and mindset.
- Manage online meetings more efficiently by choosing a suitable platform and getting comfortable with the technology.
- Keep participants engaged by stimulating online conversations.
- Build deeper connections with participants and other practitioners to learn collectively and gain valuable insights.
- Interactive lecture and discussion.
- Lots of exercises and practice.
- To request a customized training for this course, please contact us to arrange.
- Interactive lecture and discussion.
- Lots of exercises and practice.
- To request a customized training for this course, please contact us to arrange.
- To individual members of their own staff
- To their teams
- To individuals who are not directly connected to their own teams but who would value their independent – and non-judgemental - input
- Facilitated Discussions
- Delegate Coaching sessions – with full feedback
- Define “Coaching” and explain in detail the use of Coaching to improve individual and team performance – particularly relating its use to understanding the reasons behind (and rectifying) under-performance
- Deliver meaningful Coaching Sessions
- understand why some people do not respond to what you say to them,
- improve your relationship with your spouse, children, boss, co-worker, etc...
- expand the scope of their personal skills in communication with other people,
- learn how to quickly feel better, safer, quieter and just as you like,
- make other people interested in your own person and to make them to like you
- Building an effective communication style with others
- Practical analysis of the barriers of communication and active techniques to prevent their occurrence
- Building support assembly relationships
- Effective team work
- Awareness of mutual influence in relation team-unit and unit-team
- The ability to use a variety of techniques to manage conflict
- Change their attitudes and behavior modeling constructive (eg assertive posture)
Practical material is summed giving a mini lecture explaining the theoretical basis and fundamental psychological mechanisms which participants experience while working on the training room.
- communicate effectively in conflict situations
- identify sources of conflict
- analysis of the needs of the parties to the conflict and the formulation of the problem
- using the methods and techniques to solve conflicts
- to the principles of assertiveness and managing emotions in conflict resolution
- application of the principles of assertive resist tampering
- appropriate behavior in conflict
- implement these stress management, emotional
Thanks to participation in the training Managers:
- appreciate the importance of evaluating employees,
- learn to use the evaluation system to build motivation and commitment,
- will be perceived as fair judges,
- learn to have difficult conversations with employees,
- they will learn what standards of behavior they should present during evaluation interviews,
- learn about their strengths and weaknesses in the field of communication and receive improvement tools,
- will increase the sense of self-confidence in contacts with subordinates and in difficult situations.
- Developing competencies in the area of professional customer care
- Increasing the efficiency of communication with customers
- Attaining the knowledge of how to get to the underlying needs and expectations of customers
- Building strong and sustainable relationships with clients
- Expanding the positive image of the company in the market
- Identifying, reducing, and overcoming objections and barriers
- Learning about personalities and communication preferences when dealing with clients
- Establsihing the ability to create an open environment for communication
- Developing skills to communicate clearly and effectively
- Identifying barriers to effective communication
- Mastering body language and non-verbal communication
- Role-playing
- Self-assessment tests
- Exercises in groups
- Individual work
- Practice sessions
- Lectures
- Discussions
- Adopt a focused customer care strategy
- Identify key customer issues
- Build the professional image of the company
- Adapt to specific customer behaviour styles
- Increase customer loyalty through exceptional customer service
- Develop communication abilities with clients
- Use techniques to build relationships
- Develop a personal action plan to improve customer service skills
- Show gestures of generosity and high quality customer care
- Use techniques to deal with difficult situations
- Recognise barriers to the delivery of outstanding customer service
- To understand the fundamentals and nuances of conflicts in organizations
- To explore key concepts, factors, theories, types, and models in conflict resolution
- To discover the personality types, leadership styles supporting negotiation skills
- To learn the art of assertiveness and self-confidence
- To experiment, experience and practice conflict resolutions
- How DT works: learn from people and problem, find patterns, design model (model drift), test the model, evaluate the model and re-engineer.
- Relationship between DT, innovation and entrepreneurship.
- DT methods and tools: persona, stakeholder map, customer journey map, service blueprint, business model innovation.
- Application of DT: design mindset, disruptive innovation, iterative approach, agile estimation technique, critical thinking, problem solving, teamwork, leadership readiness, communication skills, technology savvy, forward thinking, intercultural and ethical competency, emotional intelligence, self-awareness, negotiating skills, conflict resolution.
- To understand the fundamentals and nuances of DT
- To explore key concepts, factors, theories, types, and models in DT
- To experiment, experience and practice DT
- lectures (40% - presentation of theories, concepts, models, and interactions),
- group exercises (30% - group dynamics, games, group discussion, and mock-conflict resolution exercises),
- individual activities (15% - writing, designing and peer discussion)
- and others (15% - videos, reading).
- Enhanced Personal & Professional image.
- Mastering International Protocol & personal diplomacy.
- Proficiency and competence in various forms of corporate and diplomatic communication.
- Increased self-confidence in official, formal and informal contacts.
- Sharpened professional communication skills.
- Increased confidence in public relations.
- Perfected understanding of formal and informal dress, including evening attire.
- Enhanced ability to work in international environment, understanding key elements of cross-cultural communication and refined competence in contacts with partners’ from all over the world.
- Have you ever felt unsure of yourself in social situations?
- Are you concerned about how to address people or how to propose a toast?
- Where to seat your VIP or even which fork to use?
- Although having proper protocol and etiquette may go by unnoticed, its absence will be duly noted
- How to handle social situations with grace and ease.
- You will also experience and learn the art of dining etiquette,
- In a real restaurant setting.
- Understand the two types of stress: distress and eustress.
- Articulate your personal indicators and relievers of stress.
- Create a plan with specific routines to enhance calm, clarity and energy, while minimzing stress accumulated in the day.
- Shift negative emotions and boost positive ones using proven techniques.
- Deal with stress-causing. disempowering beliefs around work, life, and relationships.
- Develop a stronger idea on the different approaches towards contemporary delivery of learning.
- Able to link the current delivery to new and fresh approaches in learning delivery.
- Devise an adaptive and proactive curriculum that would maximize digitization and all its benefits.
- Lead the organization in the application of digital transformation towards learning
- Instructor Led Training through Online Delivery
- Interactive Planning with Outputs
- Digital Icebreakers
- Course Works
- Understand the basic psychological concepts behind the MBTI Instrument.
- Perceive their own personality type and its impact on the workplace.
- Manage personality weaknesses and foreground strengths.
- Identify other MBTI personality types in the workplace and collaborate accordingly.
- Manage differences between teammates and build better connections.
- Understand company values and recognize them as cornerstones of organizational culture.
- Build a positive atmosphere among co-workers, employers, and clients.
- Apply the core values they learned for the accomplishment of project goals.
- Appreciate the role of company goals for overall character development.
- Interactive lecture and discussion.
- Lots of exercises and practice.
- Hands-on implementation in a live-lab environment.
- To request a customized training for this course, please contact us to arrange.
- Identify the 5 stages of effective conflict resolution.
- Agree how to deal with conflict before it starts
- Manage themselves positively through conflict.
- Work with proven methods to resolve conflict faster and more effectively
- Rehearse conflict to achieve a better outcome
- Learn from conflict to approach future conflicts differently.
- Interactive lecture and discussion.
- Lots of exercises and practice.
- To request a customized training for this course, please contact us to arrange.
- Measure individual EQ to understand how to interact better with their colleagues.
- Understand other people's emotions and behavioral styles to improve relationships with teammates.
- Use emotional intelligence to form a positive and productive work environment.
- Use emotional intelligence to handle change and conflict at work.
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