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Course Outline
The nature and types of conflict. Types of conflicts due to the participants
The theory of conflict situations by Lewin.
The main source of conflict.
- resources
- differences in their goals
- interdependence of work
- differences in values or views
- organizational ambiguity
Conflicts of functional and dysfunctional
Distortion of perception occurring in conflict
The dynamics of conflict
- preceding phase
- challenge phase
- escalation phase
- phase of confrontation
Behavior style by mastering conflicts; appropriate behavior in the dispute. The consequences of a rigid application of various styles
Assertive and development use conflicts in the team's work. Assertive skills useful in resolving conflicts
The strategies used in conflict situations:
- I win - you lose
- you win - I shed
- without losing - the replacement of the conflict to cooperation
Conflict Management. The main methods and techniques of conflict resolution
- negotiations
- mediation
- arbitration
Working with emotions in conflict
Stress, coping in difficult situations
- the introduction of the anti-stress training
- relaxation methods - focusing
Creative principles of conflict resolution.
Effective communication as an essential tool for conflict management.
- barriers to communication and conflict resolution
- verbal and non-verbal
The use of negotiation techniques to resolve conflicts.
Summary of training
14 Hours
Testimonials (2)
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
It was a useful experience from both a professional and personal point of view. The trainer was very knowledgeable and gave us important information to use in the workplace, but also in private life. I was able to reflect on my own character traits and those of the people around me and through them, benefit or improve myself. The stress management exercises were simple and helpful to apply.