
ITIL® training courses demonstrate through interactive hands-on practice how to manage IT service to deliver better value to customers. ITIL® training course on this website are offered by NobleProg Polska sp. z o.o. - ATO by AXELOS Limited. ITIL® is a registered trademark of AXELOS Limited. All rights reserved.
Testimonials
Generally all good
Dariusz Starosta - Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O
Course: ITIL Foundation V4® ( AXELOS accredited training course with exam )
Many examples are shared to better understand certain subjects.
Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O
Course: ITIL Foundation V4® ( AXELOS accredited training course with exam )
Approach, Trainer's knowledge and atmosphere
Miroslaw Majzner - Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O
Course: ITIL Foundation V4® ( AXELOS accredited training course with exam )
Enjoyed very much the balance between the Theory / quizz / group exercises! perfect balance
Manuel Delgado - Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O
Course: ITIL Foundation V4® ( AXELOS accredited training course with exam )
Many practical examples. Complex concepts explained in a simple way. Quizes that helped memorize and test gained knowledge.
Agnieszka Ganowicz - Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O
Course: ITIL Foundation V4® ( AXELOS accredited training course with exam )
Group activity about pros and cons of implementing a chatbot
Emil Chmielewski - Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O
Course: ITIL Foundation V4® ( AXELOS accredited training course with exam )
Instructor's commitment for common understanding of the concepts
Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O
Course: ITIL Foundation V4® ( AXELOS accredited training course with exam )
Test cases
Joanna Banaszewska, EY GLOBAL SERVICES (POLAND) SP Z O O
Course: ITIL Foundation V4® ( AXELOS accredited training course with exam )
Contact with the Trainer, interaction
Rafał Kosmatka, Komenda Główna Straży Granicznej
Course: ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
Machine Translated
Practical examples from the lecturer illustrating and explaining ITIL terminology and discussions with him.
Daniel - Rafał Kosmatka, Komenda Główna Straży Granicznej
Course: ITIL Foundation V4® ( AXELOS accredited training course with PeopleCert exam and certification)
Machine Translated
ITIL® Course Outlines in Kazakhstan
ITIL 4® Foundation enables candidates to look at IT Service Management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4® Foundation equips candidates with:
- A holistic approach to the facilitation of co-creation of value with customers and other stakeholders in the form of products and services
- The guiding principles of ITIL 4®
- The four dimensions of Service Management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL practices described in ITIL 4® will maintain the value and importance provided by the current ITIL® processes, whilst at the same time expand to be integrated to different areas of service management and IT, from demand to value.
Exam is obligatory:
Single-choice test consisting of 40 questions
The duration of the exam: 75 minutes (an additional 15 minutes for non-native language candidates for ITIL® )
To pass the exam, it is necessary to obtain a minimum of 26 points out of 40.
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