Course Outline
Introduction to Formal Etiquette
- Overview of formal etiquette in hospitality
- Importance of etiquette in customer service
- Historical perspectives and evolution of formal etiquette
The Art of Hosting
- Roles and responsibilities of a host
- Preparing for guests
- Welcoming guests
Dining Etiquette and Table Manners
- Understanding table settings
- Use of cutlery and glassware
- Napkin etiquette
- Appropriate behavior at the table
- Handling special dining situations
Professional Serving Techniques
- Serving and clearing procedures
- Plate handling and presentation
- Managing multi-course meals
- Wine and beverage service
Special Event Management
- Planning and organizing formal events
- Coordinating with other staff and departments
- Handling unexpected situations and guest requests
Cultural Sensitivity and International Etiquette
- Understanding and respecting cultural differences
- International dining etiquette
- Adapting service to diverse clientele
Communication and Interpersonal Skills
- Effective communication with guests and team members
- Body language and professional appearance
- Handling complaints and difficult situations
Summary and Next Steps
Requirements
- Foundational understanding of hospitality services, roles, and responsibilities
Audience
- Hospitality staff
Testimonials (3)
The host's openness, sense of humor, approach and knowledge
Justyna - e-file
Course - Mindfulness Workshop
Machine Translated
It was a useful experience from both a professional and personal point of view. The trainer was very knowledgeable and gave us important information to use in the workplace, but also in private life. I was able to reflect on my own character traits and those of the people around me and through them, benefit or improve myself. The stress management exercises were simple and helpful to apply.
Sara Sertori - ASSTRA Forwarding AG
Course - Stress Management and Prevention
The videos and then discussions with the group. I thought this was enjoyable.